This section explores full, comprehensive projects designed through a proper UCD process, involving a coesive package containing steps such as User Research, Personas, Scenarios, Wireframes, Prototyping, Mockups, and Gurilla Testing.
Created for the Arizona Department of Economic Security (DES), SEAN was designed to improve the ability of the state’s Program Service Evaluator (PSE) training through intelligent referencing of their Policy Manual. Operating in a two person UX Team, my contributions involved designing the SEAN interface for both standalone and Skype for Business implementations, greatly improving and integrating into the PSE workflow. The sidebar contains links to the Sean Chatbot itself, as well as the MAQ case study and Microsoft blog article.
I spent a summer researching and designing a mobile interface for ROY-G-BIV, a technology company. The app seeked to allow users to monitor manufacturing equipment status on the go. The Observation Report document is a collection of observations of users using the current XMCweb software, and an analysis of its shortcomings and areas of improvement to focus on when translating XMCweb into a XMCmobile apprication. The Interview Report document is a writeup of my findings from a user interview with a potential user of XMCmobile, a manager at Boeing. It additionally contains details of the Test Kit I used for the interview. The Survey Report document is an example of a Survey Report. I conducted surveys for potential users of XMCmobile in order to see where it requires improvement and how users use the application. The Personas document showcases work in taking the data from my user research, and incorporating that into the target users of XMCmobile, quickly outlining their needs and preferences, and focusing who XMCmobile is catering to. The Wireframes document contains preliminary designs for how XMCmobile should look and navigate, based off the feature I determined were required in earlier reports
Tuber, the TSA Uber, was a design for a class project. With Tuber, users can schedule a vehicle to the airport, where they will be picked up at their home. The car is equipped with airport scanners, and drivers are registered TSA Agents. The car scans the user and their luggaage en route. The user has now been deamed a safe passenger, and is escorted straight through security by their driver when they reach the airport, bypassing the security line entirely. The document to the right is an online-hosted overview of the entire process, from Personas to Prototype Interfaces.
The Lunar Lander simulator was a concept assigned to my group. The idea was to research and design an interface for users to experience a simulated moon landing. My team eventually settled on a full-body museum-based simulation, complete with Goggles, a Harness to simulate gravity, and Gloves for object interation. We designed the simulator's instructions and interaction path the user would take The document to the right is our final report, detailing our design process from start to finish